Responsible Gaming at gbajo

Self-Exclusion: Take Back Control

Self-exclusion is the most powerful responsible gaming tool available at gbajo. When you activate self-exclusion, your account is immediately suspended and you will be unable to log in, place bets, or make deposits for the duration of the chosen exclusion period. Any pending withdrawal at the time of self-exclusion will be processed and paid to you in full.

gbajo offers the following self-exclusion periods:

• Short-term: 30 days or 90 days — suitable if you want a temporary break to reassess your gambling habits.
• Medium-term: 6 months or 1 year — recommended when you feel that gambling is having a consistent negative impact on your finances or personal relationships.
• Permanent: indefinite exclusion with no automatic reinstatement — your account will only be reviewed for reactivation after a minimum of five years and only following completion of a formal reapplication process that includes a mandatory cooling-off period.

To activate self-exclusion, contact the gbajo support team by email at [email protected] or use the responsible gaming section of your account settings. Self-exclusion requests are processed within one hour of receipt during our standard support hours.

Deposit Limits: Keep Your Budget in Check

Setting a deposit limit is one of the simplest and most effective ways to ensure your gambling spend never exceeds what you can comfortably afford. gbajo allows you to set limits across three time frames:

• Daily limit: the maximum total amount (in BDT) you can deposit across a rolling 24-hour period.
• Weekly limit: the maximum total amount you can deposit within any rolling 7-day window.
• Monthly limit: the maximum total amount you can deposit within any rolling 30-day period.

Limit reductions take effect immediately. Limit increases are subject to a 48-hour cooling-off period before they come into force, giving you time to reconsider. You can update your deposit limits at any time through your account settings or by contacting support. gbajo will never encourage you to raise your deposit limit.

Session Time Reminders

It is easy to lose track of time when you are enjoying cricket betting or a live casino session. gbajo's session time reminders send you an in-platform notification when your continuous play session reaches the duration you have pre-set — for example 30 minutes, 1 hour, or 2 hours. The reminder is a gentle nudge to pause, review your balance, and decide whether you want to continue playing.

Session reminders do not automatically close your account or stop your play — they are informational prompts designed to keep you aware of how long you have been playing. You can set your preferred session reminder interval in your account settings at any time. We recommend setting reminders to no longer than 60 minutes as part of a healthy play routine.

Time-Out and Cooling-Off Periods

If you need a short break from gambling but do not want to activate full self-exclusion, gbajo's time-out feature allows you to temporarily suspend your account for a defined period. During a time-out, you will not be able to log in, deposit, or place any bets. Your account data, balance, and any pending withdrawals remain secure and will be available to you when the time-out period ends.

• 24-hour time-out: a one-day pause, useful after an unexpected loss or a late-night session.
• 72-hour time-out: a three-day break that provides space to reflect without committing to a longer exclusion.
• 1-week time-out: a seven-day break recommended when you notice your play patterns becoming less recreational and more compulsive.
• 6-week time-out: the longest cooling-off option before moving into formal self-exclusion, ideal for players who need an extended period away from the Platform.

Time-outs can be activated instantly through your account settings or by contacting our support team. Once activated, a time-out cannot be reversed or shortened before its natural expiry — this is intentional and is designed to protect you during a vulnerable period.

21+ Age Restriction Policy

gbajo is strictly an adults-only platform. All players must be at least 21 years of age to register an account, make deposits, or participate in any gambling activity on the Platform. This policy is non-negotiable and applies to all users regardless of their location within Bangladesh, whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere.

gbajo verifies player age during the registration process and may request additional documentation at any point to confirm that a player meets the minimum age requirement. Any account found to belong to a player under the age of 21 will be immediately suspended, all funds will be frozen pending investigation, and the account will be permanently closed. Any winnings generated on an underage account will be forfeited.

Recognising the Signs of Problem Gambling

Problem gambling can develop gradually and is often hard to recognise in yourself. The following are common warning signs. If you identify with three or more of these, we strongly recommend reaching out to gbajo support or a professional counselling service:

• ⚠️Gambling more frequently than you originally planned, or spending more money than you intended to.
• ⚠️Feeling restless, irritable, or anxious when you are not gambling or when you try to reduce your play.
• ⚠️Chasing losses — continuing to bet in an attempt to win back money you have already lost.
• ⚠️Lying to family members, friends, or colleagues about the amount of time or money you spend gambling.
• ⚠️Gambling to escape stress, loneliness, boredom, or difficult emotions rather than for entertainment.
• ⚠️Using money set aside for essential expenses — rent, groceries, bills, education — to fund your gambling activity.

Recognising these signs early is a sign of strength, not weakness. Taking action sooner rather than later means less harm to your finances, your relationships, and your mental health. gbajo is here to support you at every step.

Tips for Responsible Play

Even if you are a casual, recreational player who currently has no concerns about your gambling habits, these practical tips will help you keep the experience enjoyable for the long term:

• Set a strict gambling budget before each session and stick to it — treat any losses as the cost of entertainment, not as a debt to be recovered.
• Never gamble when you are feeling emotionally low, stressed, under the influence of alcohol, or sleep-deprived — your decision-making will be impaired.
• Take regular breaks during long play sessions — stand up, stretch, and step away from your device every 30 to 60 minutes.
• Balance gambling with other hobbies and social activities — if gambling is the only leisure activity you engage in, that is itself a warning sign worth reflecting on.
• Never borrow money to fund gambling — if you cannot afford to lose an amount from your own disposable income, do not bet it.
• Keep track of your total deposits and withdrawals on a monthly basis — an honest review of your net gambling expenditure is one of the most effective self-checks available.

Getting Help: You Are Not Alone

If you feel that gambling is negatively affecting your life, your finances, or your relationships, please do not wait — reach out to the gbajo support team immediately. Our team is trained to handle responsible gaming enquiries with sensitivity and without judgement, and we can guide you through the self-exclusion or time-out process on the spot.

In addition to contacting gbajo directly, players in Bangladesh who are concerned about their gambling behaviour are encouraged to speak with a trusted friend, family member, or mental health professional. Seeking help early leads to better outcomes. There is no shame in recognising that gambling has become more than a pastime — taking action is the responsible choice.